Purchase Conditions

Terms and Conditions

About us

Salus Fatigue Foundation (“Salus”, “we” or “our”) is a charitable not for profit organisation that provides long term support, education and assistance to inspire people living with fatigue related conditions to improve their health and wellbeing. We have 10 years’ experience of working with people who have fatigue and fatigue related conditions.

We provide a range of support services to the community through the delivery of structured and informal support groups and events aimed at improving the general health and wellbeing of people, their family and carers.

We also provide general information about managing symptoms relating to Chronic Fatigue Syndrome (“CFS”), Myalgic Encephalomyelitis (“ME”) and Fibromyalgia.  Thorough our experience we understand that it is not only people who have been diagnosed with CFS or ME that are affected by fatigue and fatigue related symptoms but a range of other conditions also, such as anxiety and depression, brain injuries, cancer, hormonal and post-traumatic stress.

Our vision is a world in which every person affected by fatigue has access to positive support and the opportunity to participate in all aspects of life. We aim to promote and protect the good health of people who live with fatigue and related conditions, through advice, workshops, support and the Fatigue Wellbeing Hub (the “Hub”).

The Hub has been shaped after 10 years’ experience. We have listened to feedback from people who have accessed our support and we have designed a platform that provides access to all of our support, education and services (the “Hub Services”).


These terms and conditions govern our relationship with you. By signing these terms, you understand and are in agreement with these terms and our Privacy Policy.  

Salus take your data protection rights seriously and handle your personal information in line with applicable data protection laws. To find out more about what personal information we collect about you and why we collect it or for further information about what rights you may have in respect of your personal information, please refer to our Privacy Policy available on our website at https://salus.org.uk/privacypolicy.

The Hub


We reserve the right to vary and withdraw any individual elements of the Hub Services, and the Hub Services are provided in English. To access the Hub, please refer to https://my.salus.org.uk/sign-up/.

Please follow the onscreen prompts to place your order (“Order”). You may only submit an Order using the method set out on our site. Each Order is an offer by you to buy the Hub Services subject to these terms and conditions and our Privacy Policy.  

Order Process

Once your Order is placed, you will receive an email from or on behalf of Salus acknowledging and accepting your Order. From this date, you will have access to the Hub Services.

Charges and Payment

In consideration of Salus providing the Hub Services you must pay our charge (“Charge”) in accordance with these terms and conditions. The Charge is the price quoted on our site at the time you submit our Order.

The Charge for the Hub Services will be on the date your Order is confirmed, and subsequent monthly payments will be taken on that date each month thereafter until the Hub Services are cancelled by you.

Cancellation of Order

Following acceptance of an Order, you are entitled to change your mind and cancel within 14 days from the date of the Order being accepted (the “Cooling Off Period”) where you will be entitled to a full refund.

However, if you access or download the Hub Services within the Cooling Off Period, you acknowledge that your right to cancel the Order within the Cooling Off Period for a full refund has been lost.   

Following the expiry of the Cooling Off Period, you are entitled to cancel the Hub Services by giving 30 days notice by email to Salus at info@salus.org.uk marking clearly your request to cancel in the subject section of the email. If any refunds are due, we may deduct any pro-rata amounts due to Salus for your use of the Hub Service up and until the final cancellation date.


All information and materials provided by Salus does not constitute medical or mental health advice and should not be treated as such. If you think you may be suffering from a medical or mental health condition, or have any specific related questions, then you should consult your doctor or other professional healthcare provider. You should never delay seeking medical or mental health advice, disregard such advice or discontinue treatment because of information provided by or through Salus.


The information and support provided by Salus and its representatives, whether directly, indirectly or communicated through its website (www.salus.org.uk), the Hub or any other media is provided without any warranties, express or implied.

We do not warrant the completeness or accuracy of the information that we produce and we do not warrant that it is kept up-to-date and nor do we warrant the operation of our website continuously, without interruptions or without errors. Salus reserves the right to correct any typographical, clerical or other error or omission in the information contained in our materials or on our website, and we reserve the right to make any amendments and/or improvements at any time.

Liability and Liability Exclusions

To the maximum extent permitted by applicable law we exclude all liability, representations, warranties and conditions (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

We will not be liable to you in respect of any loss or corruption of any data, database or software by you using our website or otherwise nor will we be liable to you in respect of any losses, claims, damages whatsoever including but not limited to special, indirect or consequential loss or damage, business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

Nothing in these terms and conditions will limit or exclude our or your liability for death or personal injury resulting from negligence or limit or exclude our or your liability for fraud or fraudulent misrepresentation or any liability which cannot be excluded or limited under applicable law.

Intellectual Property Rights

Unless stated, we or our licensors own the intellectual property rights in our materials and our website and our intellectual property rights are reserved.

You must only use materials and our website for your own personal use. You must not republish or sell our material, nor must you use or exploit our material for a commercial purpose. By agreeing to these terms and conditions, you warrant to us that you will not use our materials or website for any purpose that is unlawful or prohibited, or not authorised by these terms and conditions.


We may revise these terms and conditions at any time. Revised terms and conditions will apply from the date of the publication of the revised terms and conditions on our website or when communicated directly to you. Please check our website regularly to ensure that you are aware of the current version.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions and these terms and conditions are personal to you.

Exclusion of Third Party Rights

These terms and conditions are not for the benefit of any third party or are to be enforceable by any third party. These terms and conditions are solely for the benefit of you and Salus.


If any aspect of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the remaining aspects will continue in effect.

Entire Agreement

These terms and conditions, together with our Privacy Policy, govern the entire relationship between you and Salus.

Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England.


I hereby confirm my understanding that the support and information provided through Salus is on the terms and conditions set out in this document and the Privacy Policy set out at https://salus.org.uk/privacypolicy/ and confirm by checking the box on the Hub sign up page.